Because IT is such a crucial business commodity, some managed IT service providers simply can’t help but overpromise and oversell their services and capabilities—only to under deliver once you have signed the dotted line. This is why it is important that you take a careful approach to your selection process whenever choosing an IT consulting service to help you meet your business requirements. Here are some things you should avoid when choosing an outsourcing provider for your IT needs:
• Outdated technologies – Your MSP should be on the cutting edge of technology, not the other way around. The very reason you want to get IT experts on-board is so that you can be on the forefront of technology and prevent yourself from getting left behind by your business rivals. A good way to gauge your MSP’s leading edge when it comes to modern technology is to look into their certifications and affiliations with industry leaders like Mac, Windows, Google, etc. This pretty much helps guarantee their access to the latest services and products from these innovative companies.
• Top-down decision making – During your initial interview with your prospective IT consultant, make sure that they use a holistic approach to decision-making—one that takes into account the needs of every stakeholder. While a top-down approach keeps your vision intact as a business, you risk missing out on crucial viewpoints that can actually help you improve your operations and systems, such as user experience and other strategic needs. Choose a company that can tailor IT support and systems based on a holistic view of your company’s needs.
• Company culture – Also importantly, choose a service that has a similar or complementary working culture, methodologies, and ethics as your business, as this will help ensure smooth communications and a strong, growing partnership instead of a problematic and stressful venture.
